Shipping

WHERE WE SHIP

Ellie Bub ships Australia wide and internationally to New Zealand.

SHIPPING RATES

Australia:
  • $10 standard shipping
  • $15 for express shipping 

FREE standard shipping for orders $99+

New Zealand:

  • $15 standard shipping

SHIPPING TIMES

We know how excited you are to get your gorgeous new goodies so we work as quickly as possible to get your package shipped out to you.
Orders are shipped from Melbourne, Australia within 2 business days using Australia Post.
Australia:
  • Standard shipping 2-8 business days
  • Express shipping 1-4 business days 
New Zealand:
  • Standard shipping 6-26 days.
All shipping times are approximate and subject to Australia Post timing and your location. Once your order is shipped the delivery time is no longer under our control.

TRACKING

You will receive a shipping confirmation e-mail and Aus Post tracking number once your products are shipped. Tracking can take 24 hours to update.
For any questions/concerns please contact us at hello@elliebub.com or via the CONTACT US page.
 

FREE SHIPPING ON FIRST ORDER

Free shipping on your first order using the discount code sent via email is only valid for orders over $50.

Collapsible content

Are Ellie Bub products stain resistant?

Ellie Bub Smocks, Messy Mats, Toddler Aprons and Wet Bags are made from 100% recycled polyester and are very hard wearing. Having said that they are not completely stain resistant. 9 times out of 10 they will come up good as new after a wash but there are some substances that are more difficult to remove or more likely to leave a permanent mark than others. Watercolour paint, pens, permanent markers or rich red foods such as bolognese or beetroot for example. The backing fabric is also not stain resistant. 

If your items do have a stubborn stain you can try the following:

  1. Firstly - always wash or wipe your item immediately after use for the best cleaning outcome
  2. Make a paste from laundry powder or stain remover and soak for 5 mins before washing
  3. Use 30 degree water rather than cold

All these washing techniques are not recommended for regular washing. For day to day washing please see our full care guide.

What is the size difference between the small and medium smocks?

Ellie Bub Smocks are generous sizes so they provide fantastic value for money and will last your little ones a long time. All babies and toddlers are different so whilst we generally recommend the small size for babies 6-12m and the medium size for toddlers 1-3yrs, it is strongly advised to follow the measurements over the age suggestions.

Small:

  • Length: 41.5cm
  • Width: 33cm
  • Sleeve: 37.5cm

Medium:

  • Length: 44cm
  • Width: 35cm
  • Sleeve: 41cm

I’ve got a discount code, can I use it in combination with other offers?

Discount codes are not valid in conjunction with other offers and cannot be 'stacked'. If you have selected a bundle which attracts an automatic discount and you enter a manual discount code, you will receive whichever discount is higher.

How do I best care for my Ellie Bub items?

We have a full guide on how to best look after your EB goodies here.

How long does shipping take?

Orders placed before midday on business days are dispatched via Australia Post on the same day. Orders placed after midday or on weekends/public holidays are dispatched the next business day. Postage times are determined by Australia Post but generally are 3-5 business days for standard post and 2-3 business days for express (longer for WA and NT).

You can see our full shipping policy here.

How many smocks will I need?

We recommend starting with 2 smocks to ensure you always have one available if the other is in the wash.

Are the wet bags really waterproof?

Look, if you tip an entire drink bottle in them they’ll probably leak. But when it comes to wet bathers, towels, soiled nappies, wet smocks, reusable wipes… you will find Ellie Bub wet bags hold it all without a leak! To ensure the waterproof lining remains in it’s strongest condition please follow our care guidelines.